Waste Clearance Roehampton Service Terms and Conditions

Introduction

These Terms and Conditions govern the provision of waste clearance and related services by Waste Clearance Roehampton to domestic and commercial customers within our service areas. By booking or using any of our waste collection or removal services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking or allowing our operatives to commence work at your premises.

In these Terms and Conditions, references to we, us or our mean Waste Clearance Roehampton, and references to you or your mean the person, company or other legal entity requesting or paying for the services. These Terms and Conditions apply to all bookings whether made by telephone, email, online form, or in person.

Service Description

We provide waste clearance, rubbish removal, and associated collection services, including but not limited to the removal, loading, and transportation of household waste, commercial waste, garden waste, bulky items, and other non-hazardous materials from premises within our operating areas. The exact scope of work for each booking will be agreed at the time of quotation and confirmed in your booking confirmation where applicable.

We reserve the right to refuse to collect certain items that are prohibited by law, pose a health and safety risk, or require specialist handling or licences that fall outside our standard service offering. This may include hazardous or clinical waste, certain electrical or electronic items, chemicals, asbestos, gas bottles, and any material we reasonably believe we are not authorised or insured to handle.

Booking Process

You may request a waste clearance booking by contacting us via telephone, email, or any booking facility we make available. When you submit a booking request, you will be asked to provide accurate information regarding the type and approximate quantity of waste, access to the property, parking arrangements, and any special requirements. This information enables us to assess the work required and provide an estimated quote and timescale.

A booking is only accepted once we confirm it verbally, in writing, or by sending a booking confirmation. We may refuse any booking request at our discretion. Where possible, we will offer you a suitable time slot for the visit. All time slots are estimates and are subject to traffic, access, and operational conditions. We will use reasonable efforts to attend within the agreed time window but do not guarantee specific arrival times.

Any quotation provided prior to site attendance is based on the information you supply. If on arrival the volume, weight, type of waste, or access conditions differ significantly from the information provided, we reserve the right to revise the price, change the service, or cancel the booking. In such cases, you may choose whether to proceed at the revised price or decline the service.

On-Site Assessment and Changes to Quotation

Upon arrival, our team will assess the waste and confirm the final price before commencing work. If the actual waste volume, weight, or nature is greater than initially advised, or if there are unforeseen access issues, additional labour requirements, or parking restrictions, the final price may increase accordingly. We will clearly explain any changes before starting the clearance.

If you do not agree to the revised price, you may cancel the service at this stage. However, we may charge a call-out or attendance fee to cover our reasonable costs, particularly where we have travelled to the site and allocated resources in reliance on your booking.

Customer Responsibilities

You are responsible for ensuring that you have the authority to permit us to access the premises and remove the waste. You must obtain any necessary consents from landlords, neighbours, or managing agents prior to the scheduled visit. You must also ensure safe and reasonable access for our vehicles and operatives, including arranging appropriate parking where required.

It is your responsibility to separate, identify, and clearly inform us of any items that must not be removed, such as valuables, important documents, or possessions you intend to retain. We accept no liability for items taken away in error where those items were not clearly identified and segregated from the waste prior to collection.

You agree not to place any hazardous, prohibited, or illegal materials into the waste stream we are instructed to remove. If we discover such materials, we may refuse to collect them, may suspend or cancel the service, and may charge you for any additional time, disposal fees, or regulatory costs incurred.

Payments and Pricing

Pricing is generally based on factors such as volume of waste, weight, labour required, load time, access conditions, and any additional services agreed with you. All prices will be stated in pounds sterling and may be subject to value added tax where applicable. We will confirm whether VAT is chargeable at the time of quotation.

Unless otherwise agreed in writing, payment is due on completion of the service visit. We may accept payment by cash, card, bank transfer, or other methods that we make available from time to time. For commercial customers, we may agree account terms or invoice arrangements subject to satisfactory credit checks. Where credit terms are agreed, the due date for payment will be stated on the invoice.

If you fail to make payment when due, we may charge interest at the statutory rate on overdue sums and recover any reasonable costs incurred in pursuing payment. We may also suspend or withdraw future services until all outstanding amounts have been settled.

Cancellations and Amendments

You may cancel or amend your booking by contacting us as soon as possible before the scheduled visit. We understand that plans can change, and we will attempt to accommodate reasonable amendments where operationally possible.

If you cancel more than twenty-four hours before the agreed arrival window, no cancellation fee will normally be charged. If you cancel with less than twenty-four hours notice, or if our operatives attend the site and are unable to carry out the work due to circumstances within your control, we reserve the right to apply a cancellation or call-out fee to cover our costs, including travel time and lost booking capacity.

We may cancel or reschedule your booking where we are unable to perform the service due to events outside our reasonable control, such as severe weather, road closures, vehicle breakdown, staff illness, or regulatory restrictions. In such cases, we will notify you as soon as reasonably practicable and offer a new appointment time. We will not be liable for any indirect losses or costs resulting from such cancellations, subject to the limitations set out in these Terms and Conditions.

Access, Parking, and Site Conditions

You must ensure that our operatives have safe and unobstructed access to the waste to be removed. This includes providing clear passageways, suitable lighting if required, and any necessary codes, keys, or entry instructions. Where access is significantly restricted and requires additional time or resources, we may adjust the price accordingly.

You are responsible for arranging any necessary permits or authorisations for parking near your premises where local regulations require them. If suitable parking cannot be found, or if parking restrictions lead to significant delays or penalties, we may charge for waiting time, parking fees, or penalties incurred as a direct result of carrying out your booking.

We will take reasonable care to avoid damage to your property when removing waste. However, you should ensure that floors, walls, and doorways are suitably protected where fragile surfaces may be at risk, particularly in tight access areas. We are not responsible for normal wear and tear or minor scuffs that may arise despite reasonable care being taken.

Waste Handling and Environmental Compliance

We operate in accordance with applicable UK waste management legislation and regulations. We will only transport and dispose of waste using licensed facilities and in compliance with relevant environmental standards. Our objective is to ensure that waste is handled responsibly, with appropriate reuse, recycling, or disposal routes employed where available.

You confirm that the waste we collect is under your control and that you have the right to transfer it to us for collection and disposal. We may issue or complete waste transfer notes or other documentation required by law. You agree to provide accurate information needed for those documents and to retain copies where legislation requires you to do so.

Where we collect commercial or construction waste, additional regulatory obligations may apply, and we may require further details about the source, type, and composition of the waste. Failure to provide accurate information may result in additional charges or refusal of service.

Liability and Limitations

We will perform our services with reasonable care and skill. If we fail to meet this standard, our liability will, where permitted by law, be limited to either re-performing the affected service or refunding the portion of the price relating to that service, at our discretion.

We are not liable for any indirect or consequential loss, loss of profits, loss of business, loss of opportunity, or loss of data arising out of or in connection with the services, whether in contract, tort, or otherwise, except where such limitation is not permitted by law. Our total liability for any claim or series of related claims arising under or in connection with the services shall not exceed the total amount paid or payable by you for the specific service giving rise to the claim.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.

Damage to Property and Complaints

If you believe that our operatives have caused damage to your property while performing the services, you must notify us in writing as soon as reasonably possible, and in any event within seven days of the service being carried out. You should provide reasonable evidence of the alleged damage, including photographs where possible, and allow us reasonable access to inspect and, if appropriate, rectify the issue.

We will investigate any complaint and, if we accept responsibility, may arrange repairs, compensation, or other appropriate remedies taking into account the age, condition, and value of the damaged property. We are not responsible for existing defects, hidden weaknesses, or deterioration that is not caused by our actions.

Insurance

We maintain appropriate insurance cover in respect of our activities, including public liability insurance. Details of our insurance can be provided upon request. Our insurance cover does not extend to items that you fail to remove from the waste area or to clearly identify as not to be taken.

Data Protection and Privacy

In the course of providing services, we may collect and process personal data about you, such as your name, contact details, property address, and payment information. We will handle such data in accordance with applicable data protection laws. We will use your information to manage your booking, carry out the services, process payments, and communicate with you regarding our services.

We may retain records of bookings and transactions for a reasonable period for accounting, legal, and operational reasons. We will take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.

Amendments to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. The version in force at the time you make a booking will apply to that particular service. Any subsequent changes will not affect previously confirmed bookings unless required by law.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable as far as permitted by law.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided, whether in contract, tort, or otherwise, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising in relation to these Terms and Conditions or the services we provide.

Contact Details

If you have any questions about these Terms and Conditions, or if you need to discuss a booking, payment, or complaint, please contact us using the details provided to you at the time of booking or on our standard customer communications. We will endeavour to respond to all reasonable queries and concerns in a timely and professional manner.